Please let a Boardwalk employee know if you need assistance during your visit. If you have a personal question, please call (831) 423-5590 or ask an employee to contact the Manager on Duty.
Download Accessibility Guide PDF
Parking is available in Boardwalk parking lots for vehicles displaying a disabled placard or license plate. These parking spaces are located on front rows of our Main Parking Lot, River Parking Lot, and Leibrandt Parking Lot. Ask a Parking Attendant for directions. You must still pay the standard parking fee, which is posted at each lot's entrance. Space availability is not guaranteed.
Wheelchairs can be rented for $10/day from the Guest Services Office near the Haunted Castle, or the Season Pass Office at the Main Entrance. A photo ID and credit card imprint are required. First come, first served
The City of Santa Cruz has some beach wheelchairs available at Lifeguard Tower 1 on Cowells Beach near the Wharf. Reservations are required. Click here for further information or call (831) 4205715.
Electronic Personal Assistance Mobility Devices (EPAMD) and Segway PT
Click here to download our policy regarding electronic EPAMDs and Segways.
Please check at any Ticket Booth, the Guest Services Office near the Haunted Castle ride, or the Season Pass Office near the Main Entrance for information regarding ride accessibility.
Wheelchair accessible restrooms are located on the Boardwalk, as well as inside Neptune's Kingdom, Casino Arcade and Boardwalk Bowl. A family restroom is available in First Aid.
First Aid Office
Located near the Haunted Castle ride, the First Aid Office can store medications requiring refrigeration.
Telephone for the Hearing Impaired
A TDD Phone is located at Entrance 3 near the Carousel.
For rules regarding service animals, please download the Accessibility Guide.
Entertainment and Events
For both the Friday Night Bands on the Beach and Movies on the Beach, accommodations are provided for guests with disabilities on a first-come first‑served basis:
Concerts: two reserved sections are available - one for guests who are deaf or hard-of-hearing, the other for mobility-impaired guests and one companion.
Movies: listening devices are available from the Guest Services Office near the Haunted Castle or the Season Pass Office at the Main Entrance.
Stores and Restaurants
Our staff will be happy to provide assistance, such as reading menus, taking orders, or browsing merchandise.
Dining Option: Dietary Restrictions / Gluten‑Free Items
Please ask to speak to a Manager or Supervisor at each location to confirm available menu items and to see an ingredient list. Most items are commercially prepared and, even though the ingredients may not list gluten or other allergens (nuts, dairy, soy, etc.), products may be made in facilities where these items are present.
The following locations offer gluten-free options:
Marini's Candies (Not recommended for nut allergies)
Surf City Grill
Roasted Corn Cart
California Wraps and Bowls
Marini's Munchies (Not recommended for nut allergies)
We hope you enjoy your visit to the Boardwalk!